AXA frequently asked questions
AXA: Frequently Asked Questions for Osteopathy and Physiotherapy Patients
At Midtown wellness, we aim to make your experience as smooth and informative as possible. If you’re planning to use your AXA health insurance for osteopathy or physiotherapy, there are specific steps and details you need to be aware of. Here’s a comprehensive FAQ to guide you through the process and address common concerns.
1. What should I expect during my first appointment at midtown wellness
During your first osteopathy or physiotherapy appointment, your practitioner will conduct a thorough assessment, including discussing your medical history and current symptoms. They will perform a physical examination to assess your posture, mobility, movement, strength, and any areas of discomfort. Based on this assessment, they will give you a diagnosis and develop a tailored treatment plan which may include manual therapy, exercise rehabilitation and advice on managing your symptoms.
2. How long do AXA fee-assured osteopathy and physiotherapy sessions typically last?
Initial appointments with AXA insurance usually last between 30-40 mins and Follow-up appointments 30 minutes, depending on the complexity of your condition and progress.
3. How many appointments will I need?
The number of appointments required varies based on your condition, response to treatment, and personal goals. Your practitioner will provide a recommended treatment plan and frequency during your initial consultation. Typically, you might start with weekly or bi-weekly visits and adjust as your condition improves.
4. What should I bring to my AXA covered appointment?
Please bring any relevant medical records, a list of medications you are currently taking, and comfortable clothing that allows easy movement. If you have previous imaging or reports (e.g., X-rays or MRI scans), bring those as well to aid in your assessment.
5. Will my AXA insurance cover the cost of my treatment?
Before your appointment, please contact your AXA health insurance provider to obtain an authorisation code for your treatment. This code will be used to bill your insurer. Additionally, we will need some details to process your insurance claim, including your address linked to your insurance, your AXA membership number, and your date of birth.
Please be aware that there may be an excess on your insurance policy. It’s important to check this with your insurer as you might need to make this payment before your insurance will cover the remaining costs of your treatments.
6. How can I cancel or reschedule an appointment?
If you need to cancel or reschedule, please contact the clinic as soon as possible. We request at least 24 hours' notice to avoid being charged for your appointment. This allows us to offer your appointment slot to other patients and helps us manage our scheduling effectively.
7. What are the qualifications of the practitioners at midtown wellness?
All practitioners at Midtown wellness are highly qualified and registered with their respective regulatory bodies. Our osteopaths are registered with the General Osteopathic Council (GOsC), and our physiotherapists are registered with the Health and Care Professions Council (HCPC). Each practitioner is dedicated to providing high-quality, evidence-based care.
8. Can I receive treatment for multiple issues in one appointment?
Yes, our practitioners can address multiple issues in a single appointment. During your initial assessment, you can discuss all of your concerns, and your practitioner will develop a treatment plan that addresses each issue appropriately. If necessary, they may focus on different aspects in separate sessions to ensure comprehensive care.
However, if you have multiple areas of concern, it is essential that you speak with your insurance company about all the issues you wish to address. The insurer may provide you with multiple authorisation codes corresponding to each area of concern. Please ensure you have these authorisation codes available before your appointment to facilitate the billing process.
9. What should I do if I have further questions after my appointment?
If you have additional questions or need clarification after your appointment, don’t hesitate to reach out to our clinic on hello@midtownwellness.co.uk. Our team is available to provide further information and support, ensuring you have all the answers you need to make the most of your treatment.
10. How do I prepare for my first osteopathy or physiotherapy appointment?
To prepare for your first appointment, review your medical history and any relevant symptoms or issues you’ve been experiencing. Wear comfortable clothing that allows easy movement and be ready to discuss your goals and expectations with your practitioner. This preparation will help ensure a thorough assessment and effective treatment plan.
