Terms and Conditions

Effective Date: 21/08/2025
Website: www.midtownwellness.co.uk
Clinic Name: Midtown Wellness, Covent Garden, London

1. Introduction

Welcome to Midtown Wellness. By using this website, booking an appointment, or attending treatment at our clinic, you agree to these Terms and Conditions. Please read them carefully.

2. About Us

Midtown Wellness provides osteopathy, physiotherapy, massage therapy, acupuncture, lymphatic drainage, and other wellness services.

  • Address: 7 Henrietta Street, WC2E 8PS

  • Email: Hello@midtownwellness.co.uk

  • Regulated practitioners are registered with their respective professional bodies General Osteopathic Council (GOsC), Health and Care Professions Council (HCPC), Federation of Holistic Therapists (FHT)).

3. Medical Disclaimer

  • All treatments and information on this website are provided for general wellness and healthcare purposes.

  • We do not guarantee specific medical outcomes. Treatment effectiveness varies between individuals.

  • Nothing on this website should be taken as a substitute for medical advice. You should consult your GP or healthcare provider regarding any medical condition.

4. Booking and Payments

  • Bookings can be made online, by phone, or in person.

  • Payment is required at the time of booking or at the appointment, unless otherwise agreed (e.g., insurance claim).

  • We accept major debit/credit cards and certain insurance providers.

Cancellations

  • We operate a 48-hour cancellation policy.

  • Late cancellations or missed appointments may be charged at the full fee.

5. Insurance

  • If you wish to claim through health insurance, it is your responsibility to confirm cover with your provider before booking.

  • We will provide receipts or invoices as required.

  • Any fees not covered by your insurer remain your responsibility.

6. Use of Medical Records

  • We use Heidi AI transcription to record treatment notes, which are securely stored in Cliniko, our GDPR-compliant medical records system.

  • For details, please see our Privacy Policy

7. Website Content and Advertising

  • All content on this website is provided in accordance with UK advertising standards (ASA, CAP Code, and GOsC guidance).

  • We aim to ensure information is accurate, evidence-based, and ethical.

  • Any testimonials represent individual experiences and do not guarantee results.

  • We do not make claims of cure or misleading promises.

8. Intellectual Property

  • All content on this website (text, images, logos, design) is owned by or licensed to Midtown Wellness.

  • You may not copy, reproduce, or distribute content without prior written consent.

9. Liability

  • Midtown Wellness and its practitioners accept no liability for any indirect, incidental, or consequential loss arising from treatment or use of this website.

  • Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Complaints

If you are unhappy with any aspect of your care or our services:

  • Please contact us directly at hello@midtownwellness.co.uk

  • You may also contact the relevant regulator GOsC, HCPC, FHT if unresolved.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.